Salisbury Foundation Trust

FOI_5028

Internal Reference Number: FOI_5028

Date Request Received: 29/04/2019 10:46:13

Date Request Replied To: 01/05/2019 15:48:48

This response was sent via: By Email

Request Summary: Fat-shaming complaints made to the Trust 2016 - 2018

Request Category: Private Individuals

 
Question Number 1:
Please tell me for each of the years 2016, 2017 and 2018 how many complaints through the patient advice and liaison system (PALS) your trust received from patients alleging they had been discriminated against or badly treated by a member of staff because of their being overweight or obese?

Please do this by searching for complaints containing any of the words "weight", "fat", "obese", "overweight" and "bariatric" and filtering these to find those that refer to fat-shaming comments made by a member of staff.
 
Answer To Question 1:
Using the keywords provided we have found no complaints (n = 0)where patients have alleged they have been discriminated against/badly treated because of their weight for the years 2016, 2017 or 2018
 
Question Number 2:
Can you select the first five such complaints from 2018 and provide me with the following details:

a) What type of staff member was the complaint levelled against? E.g. healthcare assistant, junior doctor, consultant, cleaner, kitchen staff

b) Please quote the words allegedly used by the hospital staff or summarise the offending action

c) Please tell me what, if any, action was taken by your trust in response to these five sample complaints from the beginning of 2018
 
Answer To Question 2:
this question is not applicable as we have had no complaints of this nature.
 
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
T: 01722 336262 E: sft.pals@nhs.net
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