Salisbury Foundation Trust

FOI_5081

Internal Reference Number: FOI_5081

Date Request Received: 30/05/2019 10:06:18

Date Request Replied To: 26/06/2019 10:38:44

This response was sent via: By Email

Request Summary: Cancellation of outpatient appointments

Request Category: Media

 
Question Number 1:
I would like to request the following information under the Freedom of Information Act. For each of the past three complete calendar years - i.e. 2016, 2017, 2018:

The total number of hospital-initiated outpatient appointment cancellations - i.e. cases where the hospital has cancelled the appointment
 
Answer To Question 1:
The following number of Outpatient appointments have been cancelled by the Hospital in the given time period:

2016 = 30,671
2017 = 31,480
2018 = 35,360

This includes all cancelled and rescheduled appointments.
 
Question Number 2:
The number of appointments that were cancelled three or more times by hospitals, five or more times by hospitals and ten or more times by hospitals.
 
Answer To Question 2:
The following number of Outpatient appointments were cancelled three or more times by the hospital in the given time period:

2016
4 appointments cancelled 5 times
21 appointments cancelled 4 times
159 appointments cancelled 3 times

2017
There were no appointments cancelled 3 or more times by the hospital for this year

2018
There were no appointments cancelled 3 or more times by the hospital for this year
 
Question Number 3:
The number of cancellations the single most frequently hospital-cancelled appointment had and the department where this appointment was due to take place.
 
Answer To Question 3:
There were 4 appointments that were cancelled 5 times by the hospital, which were in Gynaecology, Paediatrics, Oral Surgery and Plastic Surgery, all in 2016.
 
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