Salisbury Foundation Trust


Internal Reference Number: FOI_5121

Date Request Received: 19/06/2019 11:53:28

Date Request Replied To: 16/07/2019 08:17:25

This response was sent via: By Email

Request Summary: Contract information for Trust telephone system maintenance contract

Request Category: Companies

Question Number 1:
Please can you send me the following contract information via email with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support;

Contract Type: Maintenance, Managed, Shared (If so please state orgs)
Answer To Question 1:
Provision of Services Contract with BT.
Provision of Goods and Services VOIP contract with Switch Communications(Alcatel) Contacts.
Question Number 2:
Existing Supplier: If there is more than one supplier please split each contract up individually.
Answer To Question 2:
BT, Switch Comms
Question Number 3:
Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
Answer To Question 3:
Annual average spend : BT £17500 . Switch Communications £18500.
Question Number 4:
Hardware Brand: The primary hardware brand of the organisation’s telephone system.

Answer To Question 4:
Hardware: For PBX-BT/Siemens. For VOIP-Alcatel Lucent
Question Number 5:
Number of telephone users
Answer To Question 5:
Approx. 2500.
Question Number 6:
Contract Duration: please include any extension periods.
Answer To Question 6:
BT contract 5year from Sep 2012 now rolling since PBX near end of support.

VOIP contract 3 years with options to extend for up to 2 years
Question Number 7:
Contract Expiry Date: Please provide me with the day/month/year.
Answer To Question 7:
Question Number 8:
Contract Review Date: Please provide me with the day/month/year.
Answer To Question 8:
Q1 2020
Question Number 9:
Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
Answer To Question 9:
Application on PBX- Netcall. Application on VOIP none
Question Number 10:
Telephone System Type: PBX, VOIP, Lync etc
Answer To Question 10:
Question Number 11:
Contract Description: Please provide me with a brief description of the overall service provided under this contract.
Answer To Question 11:
BT contact is for general maintenance of the ISDX and 24 hr x 7 days 4 hr response to emergency call outs.
Question Number 12:
Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
Answer To Question 12:
Competitive process
Question Number 13:
Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
Answer To Question 13:
The contract manager's personal details are personal information (as such we have applied Section 40, as detailed in attached Refusal Notice) but they are contactable at
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
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