Salisbury Foundation Trust

FOI_5343

Internal Reference Number: FOI_5343

Date Request Received: 09/10/2019 11:09:54

Date Request Replied To: 13/11/2019 08:48:09

This response was sent via: By Email

Request Summary: Telephony

Request Category: Private Individuals

 
Question Number 1:
Please confirm the manufacturer of your telephony system(s) that are currently in place?
 
Answer To Question 1:
BT Merlin
Siemens Hypath
Alcatel Lucent – VoIP
 
Question Number 2:
When was the installation date of your telephony equipment?
 
Answer To Question 2:
BT Merlin – 1990’s
Siemens Hypath - 2006
Alcatel Lucent – VoIP – 2018
 
Question Number 3:
Who maintains your telephony system(s)?
 
Answer To Question 3:
BT
H&H
Switchcoms
 
Question Number 4:
Who is the IT Manager?
 
Answer To Question 4:
Please see our previously published FOI 4901, publicly available on our website >
http://www.salisbury.nhs.uk/AboutUs/FreedomOfInformation/PrevFOI/Pages/FOI_4901.aspx
 
Question Number 5:
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
 
Answer To Question 5:
value of initial project - Full information not available
value of annual support/ maintenance services - please see our previously published FOI which is available on our website http://www.salisbury.nhs.uk/AboutUs/FreedomOfInformation/PrevFOI/Pages/FOI_5121.aspx
 
Question Number 6:
When is your contract renewal date?
 
Answer To Question 6:
Annual review
 
Question Number 7:
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
 
Answer To Question 7:
The IT contact centre is provided by Netcall
 
Question Number 8:
When was the installation date of your contact centre infrastructure?
 
Answer To Question 8:
2014
 
Question Number 9:
Who maintains your contact centre system(s)?
 
Answer To Question 9:
Netcall
 
Question Number 10:
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
 
Answer To Question 10:
£28,000 initial cost
£1,700 annual cost
 
Question Number 11:
How many contact centre employees/agents do you have?
 
Answer To Question 11:
Switchboard have 4/5 positions, in the Central Booking department there are 47 members of staff set up, and 12 people are set up across Radiology & Endoscopy booking.
 
Question Number 12:
When is your contract renewal date?
 
Answer To Question 12:
To be reviewed in January 2020
 
Question Number 13:
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business / Microsoft Teams / Cisco WebEx / Zoom / Avaya / Mitel collaboration? If yes, what tools are you currently using?
 
Answer To Question 13:
Skype for Business as part of NHS mail
 
Question Number 14:
Are you looking to change your current Collaboration Technology? If yes When?
 
Answer To Question 14:
No
 
Question Number 15:
How many Meeting Rooms do you have?
 
Answer To Question 15:
We have 35 meeting rooms across the site, this includes the Lecture theatre, Board room and two clinical skills rooms.
 
Question Number 16:
If you are a current Cisco user, will you be looking at Cisco WebEx Calling?
 
Answer To Question 16:
No plans currently
 
Question Number 17:
How many employees do you have overall within your organisation?
 
Answer To Question 17:
4600
 
Question Number 18:
Who currently provides your calls and lines?
 
Answer To Question 18:
PBX
 
Question Number 19:
What is your current annual spend on calls and lines?
 
Answer To Question 19:
£34000
 
Question Number 20:
When is your contract renewal date?
 
Answer To Question 20:
Annual review
 
Question Number 21:
Are you using SIP or ISDN?
 
Answer To Question 21:
Both
 
Question Number 22:
Do you use a wide area network?
 
Answer To Question 22:
No
 
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
T: 01722 336262 E: sft.pals@nhs.net
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