Salisbury Foundation Trust

FOI_5376

Internal Reference Number: FOI_5376

Date Request Received: 31/10/2019 10:33:12

Date Request Replied To: 25/11/2019 09:22:02

This response was sent via: By Email

Request Summary: IT Service Management and Desktop Contracts

Request Category: Companies

 
Question Number 1:
What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?
 
Answer To Question 1:
House on the Hill
 
Question Number 2:
Who is your current vendor?
 
Answer To Question 2:
House on the Hill
 
Question Number 3:
When does the contract with your current service desk provider end?
 
Answer To Question 3:
yearly contract
 
Question Number 4:
How much does your current ITSM service desk tool cost annually?
 
Answer To Question 4:
£3,400.
 
Question Number 5:
When will you be looking to review your current service desk tool?
 
Answer To Question 5:
No current plans to review
 
Question Number 6:
What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?
 
Answer To Question 6:
We do not release software details as they could easily be used to compromise security at the Trust, as such we have applied an exemption as per section 38 of the Freedom of Information Act 2000. Please see attached Refusal Notice.
 
Question Number 7:
Who is your current vendor?
 
Answer To Question 7:
Please see answer to question 6.
 
Question Number 8:
When does the contract with your current desktop provider end?
 
Answer To Question 8:
02/2020
 
Question Number 9:
How much does your current ITAM desktop tool cost annually?
 
Answer To Question 9:
£3000
 
Question Number 10:
When will you be looking to review your current desktop tool?
 
Answer To Question 10:
within 12 months.
 
Question Number 11:
Who is your primary IT company contact?
 
Answer To Question 11:
Jon Burwell, Chief Information Officer, Jon.Burwell@nhs.net
 
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
T: 01722 336262 E: sft.pals@nhs.net
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