Salisbury Foundation Trust


Internal Reference Number: FOI_5489

Date Request Received: 17/01/2020 08:25:34

Date Request Replied To: 20/02/2020 13:21:11

This response was sent via: By Email

Request Summary: Telephone Maintenance

Request Category: Companies

Question Number 1:
Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support.

1. Contract Type: Maintenance, Managed, Shared (If so please state orgs)
Answer To Question 1:
Question Number 2:
Existing Supplier: If there is more than one supplier please split each contract up individually.
Answer To Question 2:
Question Number 3:
Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
Answer To Question 3:
Question Number 4:
Hardware Brand: The primary hardware brand of the organisation’s telephone system.
Answer To Question 4:
BT/Siemens ISDX
Question Number 5:
Number of telephone users:
Answer To Question 5:
Approx 3000
Question Number 6:
Contract Duration: please include any extension periods.
Answer To Question 6:
5 Years
Question Number 7:
Contract Expiry Date: Please provide me with the day/month/year.
Answer To Question 7:
1/ 2020
Question Number 8:
Contract Review Date: Please provide me with the day/month/year.
Answer To Question 8:
Question Number 9:
Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
Answer To Question 9:
Netcall call centre package
Question Number 10:
Telephone System Type: PBX, VOIP, Lync etc
Answer To Question 10:
Question Number 11:
Contract Description: Please provide me with a brief description of the overall service provided under this contract.
Answer To Question 11:
Question Number 12:
Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
Answer To Question 12:
Arranged through normal NHS Procurement procedures.
Question Number 13:
Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
Answer To Question 13:
Procurement Manager
01722 336262
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
T: 01722 336262 E:
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