Salisbury Foundation Trust

FOI_5537

Internal Reference Number: FOI_5537

Date Request Received: 04/02/2020 11:04:13

Date Request Replied To: 10/03/2020 10:36:03

This response was sent via: By Email

Request Summary: Trust Outpatient Services

Request Category: Companies

 
Question Number 1:
I would like to find out some information regarding the Trust Outpatient Services

How many booking centres or teams does the Trust have?
 
Answer To Question 1:
The Trust have one primary Central Booking team but there are a number of services who still book appointments locally.
 
Question Number 2:
How many staff work in the booking centre?
 
Answer To Question 2:
39.09 FTE
 
Question Number 3:
Please note: if the Trust is not able to provide data over the last 2 years, last year would be sufficient for this and the following questions

How many outpatient appointments were booked per year over the last 2 years?
 
Answer To Question 3:
The following number of appointments were booked across our Outpatient, Diagnostic and AHP/Community services in the last 2 years. These figures include attendances and DNAs.

2018 = 432,275
2019 = 442,211
 
Question Number 4:
What was the number of DNA's in outpatients per year over the last 2 years?
 
Answer To Question 4:
The following number of appointments were DNA's across our Outpatient, Diagnostic and AHP/Community services in the last 2 years. These figures are the DNA's that are included in the figures provided for question 2.

2018 = 18,323
2019 = 17,463
 
Question Number 5:
How many outpatient letters did the Trust send per year over the last 2 years?
 
Answer To Question 5:
The Trust print letters both locally but also have an outsourcing provider so we do not hold this data.
 
Question Number 6:
What did the Trust spend on RTT fines per year over the last 2 years?
 
Answer To Question 6:
2017-18 £Nil
2018-19 £Nil
 
Question Number 7:
What patient booking system does the Trust use if any?
 
Answer To Question 7:
This is primarily Lorenzo, the Trust's core system. There are a few smaller systems in specialist areas.
 
Question Number 8:
How much did the Trust spend on Patient communications i.e Text and SMS last year?
 
Answer To Question 8:
£14k
 
Question Number 9:
How much did the Trust spend on postage per year over the last 2 years?
 
Answer To Question 9:
2017-18 £355k
2018-19 £332k
 
Question Number 10:
What software does the Trust use for booking or managing appointments?
 
Answer To Question 10:
The Trust uses Lorenzo for booking patient appointments.
 
Question Number 11:
What does the Trust spend per year on patient booking software?
 
Answer To Question 11:
The Trust is unable to split the booking system element out from the costs of the whole patient record system.
 
Question Number 12:
How many FTE's does the Trust employ in admin roles per year over the last 2 years?
 
Answer To Question 12:
2020 (Jan) - 750
2019 (Jan) - 704
 
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
T: 01722 336262 E: sft.pals@nhs.net
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