Salisbury Foundation Trust


Internal Reference Number: FOI_5675

Date Request Received: 27/05/2020 10:06:30

Date Request Replied To: 02/06/2020 14:36:12

This response was sent via: By Email

Request Summary: Fat Shaming

Request Category: Researcher

Question Number 1:
How many complaints through the patient advice and liaison system (PALS) your Trust received from patients alleging they had been discriminated against or badly treated by a member of staff because of their being overweight or obese in the calendar year 2019?

Please do this by searching for complaints containing any of the words "weight", "fat", "obese", "overweight" and "bariatric" and filtering these to find those that refer to fat-shaming comments made by a member of staff.
Answer To Question 1:
We have had no complaints (n = 0) during the calendar year 2019 where patients have alleged they have been discriminated against or badly treated by a member of staff because of their being overweight or abuse. (All of the key words described in the information request were used in the search)
Question Number 2:
Can you select the first five such complaints from 2019 and provide me with the following details:

a. What type of staff member was the complaint levelled against? E.g. healthcare assistant, junior doctor, consultant, cleaner, kitchen staff

b. Please quote the words allegedly used by the hospital staff or summarise the offending action

c. Please tell me what, if any, action was taken by your trust in response to these five sample complaints from the beginning of 2018
Answer To Question 2:
This question is not applicable as we have had no (n = 0) complaints of this nature.
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

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