Salisbury Foundation Trust


Internal Reference Number: FOI_5770

Date Request Received: 03/08/2020 11:00:53

Date Request Replied To: 11/09/2020 15:37:16

This response was sent via: By Email

Request Summary: Cancer complaints during COVID pandemic

Request Category: Researcher

Question Number 1:
How many PALS enquiries and official complaints your Trust has received from patients concerned about

a) the impact of the coronavirus pandemic and your Trust's response on their access to cancer treatment

b) and access to cancer testing - including tests to find out whether their cancer has spread, returned or occurred for the first time
Answer To Question 1:
We have had no complaints about the impact of the coronavirus pandemic and access to cancer treatment/access to cancer testing

We have had one enquiry about access to cancer treatment (re an outpatient appointment)
Question Number 2:
For the five most recent PALS enquiries/official complaints received, please provide me with

a) a summary of the complaint (e.g. a patient with stage 4 lung and breast cancer has contacted PALS to complain about their chemotherapy being indefinitely suspended)

b) the exact wording of the complaint, with redactions to remove potentially identifying information

c) what action the Trust took in response
Answer To Question 2:
please see attached document5770.docx
Please see attachments:
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
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