Salisbury Foundation Trust


Internal Reference Number: FOI_5789

Date Request Received: 12/08/2020 13:39:28

Date Request Replied To: 21/08/2020 15:21:54

This response was sent via: By Email

Request Summary: Translation Services

Request Category: Media

Question Number 1:
For the financial years 2015-16, 2016-17, 2017-18, 2018-19, and 2019-20, please provide the following information:

How much your trust has spent on translation/interpreter services (on both telephone and face-to-face and including British Sign Language)?
Answer To Question 1:
Unable to respond to this as we no longer hold this data

face to face telephone BSL written translation
2016-2017 8000 15 8300 300
2017- 2018 25000 100 6800 130
2018 - 2019 12000 2300 8400 780
2019 - 2020 25000 3000 9000 580
Question Number 2:
How much your trust has spent on the translation of written information for patients or carers?
Answer To Question 2:
Please see breakdown in Q1
Question Number 3:
How much your trust has spent on the employment of translators/interpreters, and which languages these employees covered?
Answer To Question 3:
We have not employed any translators/interpreters during the time periods specified
Question Number 4:
How much your trust has spent on employing advocates for non-English speakers?
Answer To Question 4:
We have not employed any advocates for non-English speakers during the time periods specified
Question Number 5:
What was the average waiting time for a consultation with an interpreter after initial request for interpreter services (for both telephone and face-to-face appointments)?
Answer To Question 5:
We request an interpreter to attend a specific clinical appointment so there is no waiting time for a consultation. Staff generally request an interpreter a week prior to the clinic date. The telephone service does not need to be booked so again there is no delay for the patient or the clinical service
Question Number 6:
Which company does the trust use for interpretation services?
Answer To Question 6:
Sonus - BSL Interpreters
BigWord - Interpretation - Phone Services
Prestige - Interpretation -Face to Face
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
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