Salisbury Foundation Trust


Internal Reference Number: FOI_5812

Date Request Received: 02/09/2020 13:14:55

Date Request Replied To: 11/09/2020 15:40:59

This response was sent via: By Email

Request Summary: interpretation, translation and British sign language services

Request Category: Private Individuals

Question Number 1:
Please can you complete the information below regarding your interpretation, translation and British sign language services being used at your organisation.

1. Can you please tell me who your current supplier(s) is and provide a breakdown of the cost of the services.
Answer To Question 1:
please see attached documentCurrent Supplier FOI 5812.docx
Question Number 2:
Please list your top ten most popular languages for the last 2 years
Answer To Question 2:
Please see attached filetop 10 languages Sept 2020.docx
Question Number 3:
Can you please provide details of your current provider(s) (company name, date contract was awarded and date of renewal)?
Answer To Question 3:
Please see attached file
Question Number 4:
What language services have you provided during the COVID19 pandemic?
Answer To Question 4:
During the pandemic we have offered BSL and telephone services
Question Number 5:
How many interpreting requests have not been filled during the COVID 19 pandemic and what languages were they?
Answer To Question 5:
we have fulfilled all requests for language services during the COVID-19 pandemic
Question Number 6:
Are you providing video interpreting services? How is this being provided and what are the costs per minute?
Answer To Question 6:
We are not currently offering video interpreting services
Question Number 7:
Can you please provide the name and contact details of the person responsible for the set up and implementation for Interpreting and Translation services.

Contact Number:
Answer To Question 7:
Name: Katrina Glaister
Position: Head of Patient Experience
Contact Number: 01722 336262 ext 5246
Department: PALS
Please see attachments:
Current Supplier FOI 5812.docx
top 10 languages Sept 2020.docx
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T: 01722 336262 E:
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