Salisbury Foundation Trust

FOI_5868

Internal Reference Number: FOI_5868

Date Request Received: 30/09/2020 10:21:26

Date Request Replied To: 28/10/2020 08:35:15

This response was sent via: By Email

Request Summary: Complaints & Racism

Request Category: Media

 
Question Number 1:
Please can you tell me what is the name of your Trust?
 
Answer To Question 1:
Salisbury NHS Foundation Trust
 
Question Number 2:
How many patient complaints has your Trust received, for any given reason?
Please break down into the following calendar years
2017
2018
2019
 
Answer To Question 2:
2017 total number of complaints =267
2018 total number of complaints =218
2019 total number of complaints =163
 
Question Number 3:
How many patient complaints has your Trust received, citing racism as one of the problems during the patient's treatment?
Please break down into the following calendar years
2017
2018
2019
 
Answer To Question 3:
2017: 0
2018: 0
2019: 0
 
Question Number 4:
How many complaints relate to the treatment of women who have given birth in your Trust?
Please break down into the following calendar years
2017
2018
2019
 
Answer To Question 4:
2017=13
2018=7
2019=8
 
Question Number 5:
How many of those from Q4 included racism in their complaint?
2017
2018
2019
 
Answer To Question 5:
there were no complainants who raised racism within their complaint in Q4 (n = 0)
 
Question Number 6:
How many members of staff have received some form of disciplinary action due to a complaint by a patient?
Please break down into the following calendar years and please list what action was taken.
2017
2018
2019
 
Answer To Question 6:
None
 
Question Number 7:
How many members of staff have received some form of disciplinary action, whereby racist behaviour towards the patient was included? Please break down into the following calendar years and please list what action was taken where possible.
2017
2018
2019
 
Answer To Question 7:
None
 
Question Number 8:
How many members of staff have made a complaint regarding racism from a patient.
Please break down into the following calendar years
2017
2018
2019
 
Answer To Question 8:
None.
 
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
T: 01722 336262 E: sft.pals@nhs.net
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