Salisbury Foundation Trust


Internal Reference Number: FOI_5992

Date Request Received: 13/01/2021 09:09:34

Date Request Replied To: 10/02/2021 15:13:46

This response was sent via: By Email

Request Summary: Hospital Video consultations

Request Category: Private Individuals

Question Number 1:
Do you provide patients the option to attend appointments by video consultation?
Answer To Question 1:
Question Number 2:
How many video consultations has your organisation carried out in the past 6 months?
Answer To Question 2:
5,502 in the six months to the end of November 2020.
Question Number 3:
What is the name of the supplier that provides the video consultation platform?
Answer To Question 3:
Attend Anywhere
Question Number 4:
Does your video consultation platform enable multiple attendees?

If Yes, how many can attend an appointment session at the same time?
Answer To Question 4:
Yes, normally no more than 5 to ensure experience is not affected
Question Number 5:
Does the patient need to download an app to attend the appointment?
Answer To Question 5:
Question Number 6:
Does your video consultation platform have multi-language translation functionality?
Answer To Question 6:
Question Number 7:
How much does it cost for a translator to assist and attend an appointment virtually?
(this could be charged per minute or per session, please note this)
Answer To Question 7:
£1.2 per minute
Question Number 8:
How much does it cost per hour for a translator to attend in person?
Answer To Question 8:
£44 per hour plus expenses.
Question Number 9:
Does your video platform have a virtual waiting room for patients?
Answer To Question 9:
Question Number 10:
Does your video platform enable Single Sign On (SSO)?
Answer To Question 10:
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
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