FOI_6399

Internal Reference Number: FOI_6399

Date Request Received: 14/12/2021 00:00:00

Date Request Replied To: 16/12/2021 00:00:00

This response was sent via: By Email

Request Summary: Impact of Covid Visiting Policies

Request Category: Private Individuals


Question Number 1: In the period 1 February 2020 to 31 October 2021 what is the total number of complaints that your Trust has received from the public including service users (i.e. complaints on any issue)? For the avoidance of doubt, no patient or other confidential information is sought in this request, only the numerical value.

Answer To Question 1: 1. 292 complaints received

Question Number 2: In the period 1 February 2020 to 31 October 2021 how many complaints from the public including service users has your Trust received about (or that include mention of) restrictions to patient visiting or patient visiting policies? For the avoidance of doubt, no patient or other confidential information is sought in this request, only the numerical value.

Answer To Question 2: We have not had any complaints raised about patient visiting.

Question Number 3: In the period 1 February 2020 to 31 October 2021 how many incident reports (including Datix, Ulysses or other internal reporting system) have been raised by staff regarding abuse received from the public including service users that include mention of restrictions to patient visiting or patient visiting policies (i.e. where visiting restrictions may have contributed to the cause of the abuse)? For the avoidance of doubt, no patient or other confidential information is sought in this request, only the numerical value.

Answer To Question 3: 13 incidents reported on Datix

Question Number 4: Does your Trust know what circumstances, or have a set of defined criteria, under which it would revert patient visiting policy back to what it was before the emergence of Covid 19? For the avoidance of doubt, no patient or other confidential information is sought in this request, only the numerical value.

Answer To Question 4: The Trust has a Standard Operating Procedure (SOP) and action card for visiting in-patients. This is reviewed in response to changes in national guidance and in response to local indicators. Any changes to visiting are agreed through the Trust incident response governance process. Any return to visiting as it was pre COVID 19 would be considered depending on this.

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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.