Sunday 02 April 2023
Salisbury NHS Foundation Trust CEO Stacey Hunter said:
Many patients and visitors have contacted me about problems that they are encountering with the new automated car parking system that was introduced this week. I wish to thank everyone who has brought these issues to my attention.
Following investigations, a number of problems with the Automatic Number Plate Recognition ANPR cameras, and with the mobile phone app used for payment have been discovered. We have alerted the supplier to these problems and they have begun work to fix the issues. While that work is being undertaken, the system is being suspended and there will be no parking charges for patients and visitors until further notice.
On behalf of the Trust I appreciate the support from our community and apologise for the confusion, frustration and inconvenience that has been caused by the system's failures. Please be assured that there will be full testing of the system before it is re-introduced and we have been given assurance from the company that it is working properly.
14 February 2023
Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
