FOI_6722

Internal Reference Number: FOI_6722

Date Request Received: 04/08/2022 00:00:00

Date Request Replied To: 23/08/2022 00:00:00

This response was sent via: By Email

Request Summary: Maternity unit complaints - 2020/21 and 2021/22

Request Category: Private Individuals


Question Number 1: If you have a maternity unit within your trust, how many patients or members of the public made a complaint relating to the maternity unit in the (i) 2020/21 financial year, (ii) 2021/22 Please note that a complaint identified in Q.1 may give rise to being a complaint about one, two or all three items in Q.2 and should be recorded separately in each category.

Answer To Question 1: (i) 2020/21 financial year = 10 complaints (ii) 2021/22 = 18 complaints

Question Number 2: How many of these complaints in relation to the period 2021/22 made reference to (i) equipment shortage or failure, (ii) a lack of adequate staff (iii) staff attitude or performance? Please note that a complaint identified in Q.1 may give rise to being a complaint about one, two or all three items in Q.2 and should be recorded separately in each category.

Answer To Question 2: (i) <5 (ii)<5 (iii) 18

Question Number 3: For each complaint identified in Q.2 please provide a summary of the circumstances. Please use the attached spreadsheet as the level of detail I would like.

Answer To Question 3: Please see attached. To accompany this answer to question 3 please also see the documents listed below: FOI 6722 18 complaints between April 2021 and March 2022.pdf
Please see Attachments:


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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.