Wednesday 28 February 2024
Salisbury Foundation Trust


Internal Reference Number: FOI_6780

Date Request Received: 15/09/2022 00:00:00

Date Request Replied To: 21/09/2022 00:00:00

This response was sent via: By Email

Request Summary: IT Service Management Software

Request Category: Companies

Question Number 1:
Number of Employees
Answer To Question 1:
Question Number 2:
Number of IT Staff
Answer To Question 2:
142 WTE in Informatics divison. This includes business intelligence, medical records, application support, IT operations, testing and training.
Question Number 3:
The name of your current IT Service Management Software and the company that supplies it
Answer To Question 3:
House on the Hill is our IT Service Desk software
Question Number 4:
Whether this this a Cloud / SaaS or On-Premise Solution
Answer To Question 4:
Moving 'on premises' to 'Cloud' by end of year
Question Number 5:
The number of licences and whether these are Named or Concurrent
Answer To Question 5:
4 Named Logins
45 Concurrent unnamed users
Question Number 6:
The length of your current contract for this Software / Service
Answer To Question 6:
01/04/2022 - 31/03/2025
Question Number 7:
The contract expiry date, and whether you intend to change it
Answer To Question 7:
Question Number 8:
The Contract Review Date: (approximate date of when the organisation is planning to review this contract.):
Answer To Question 8:
Regular reviews - Contract renewal review will take place In late 2024 or early 2025.
Question Number 9:
The Annual cost of the contract
Answer To Question 9:
£17,566 per annum ex. VAT
Question Number 10:
The Total cost of the contract
Answer To Question 10:
£52,800 for three years ex. VAT
Question Number 11:
The person responsible for this Software / Service and their contact details (name + email + direct phone number if possible)
Answer To Question 11:
jon burwell, Chief Information Officer
Question Number 12:
The lead person to contact about any future projects to review or replace this Software / Service, and their contact details (name + email + direct phone number if possible)
Answer To Question 12:
Kelly Willoughby Deputy director of Procurement
Question Number 13:
If this solution is currently on Premise, please could you also provide the following information:

A) Do you have a cloud migration strategy?

B) If so, is there specific budget allocated to this?

C) Would you be looking to move to a cloud service at the end of the current contract ?
Answer To Question 13:
N/A to all questions as looking to move to the cloud
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

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