Wednesday 28 February 2024
Salisbury Foundation Trust

FOI_6780

Internal Reference Number: FOI_6780

Date Request Received: 15/09/2022 00:00:00

Date Request Replied To: 21/09/2022 00:00:00

This response was sent via: By Email

Request Summary: IT Service Management Software

Request Category: Companies

 
Question Number 1:
Number of Employees
 
Answer To Question 1:
4,931
 
Question Number 2:
Number of IT Staff
 
Answer To Question 2:
142 WTE in Informatics divison. This includes business intelligence, medical records, application support, IT operations, testing and training.
 
Question Number 3:
The name of your current IT Service Management Software and the company that supplies it
 
Answer To Question 3:
House on the Hill is our IT Service Desk software
 
Question Number 4:
Whether this this a Cloud / SaaS or On-Premise Solution
 
Answer To Question 4:
Moving 'on premises' to 'Cloud' by end of year
 
Question Number 5:
The number of licences and whether these are Named or Concurrent
 
Answer To Question 5:
4 Named Logins
45 Concurrent unnamed users
 
Question Number 6:
The length of your current contract for this Software / Service
 
Answer To Question 6:
01/04/2022 - 31/03/2025
 
Question Number 7:
The contract expiry date, and whether you intend to change it
 
Answer To Question 7:
31/03/2025
 
Question Number 8:
The Contract Review Date: (approximate date of when the organisation is planning to review this contract.):
 
Answer To Question 8:
Regular reviews - Contract renewal review will take place In late 2024 or early 2025.
 
Question Number 9:
The Annual cost of the contract
 
Answer To Question 9:
£17,566 per annum ex. VAT
 
Question Number 10:
The Total cost of the contract
 
Answer To Question 10:
£52,800 for three years ex. VAT
 
Question Number 11:
The person responsible for this Software / Service and their contact details (name + email + direct phone number if possible)
 
Answer To Question 11:
jon burwell, Chief Information Officer
jon.burwell@nhs.net
 
Question Number 12:
The lead person to contact about any future projects to review or replace this Software / Service, and their contact details (name + email + direct phone number if possible)
 
Answer To Question 12:
Kelly Willoughby Deputy director of Procurement
k.willoughby1@nhs.net
 
Question Number 13:
If this solution is currently on Premise, please could you also provide the following information:

A) Do you have a cloud migration strategy?

B) If so, is there specific budget allocated to this?

C) Would you be looking to move to a cloud service at the end of the current contract ?
 
Answer To Question 13:
N/A to all questions as looking to move to the cloud
 
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