Friday 03 May 2024
Internal Reference Number: FOI_7267
Date Request Received: 29/06/2023 00:00:00
Date Request Replied To: 14/07/2023 00:00:00
This response was sent via: By Email
Request Summary: Languages service information
Request Category: Private Individuals
| Question Number 1: Can you please kindly provide the following languages service information under freedom of information: Do you provide these services inhouse or outsource to the third party - if outsourced, please name the supplier. | |
| Answer To Question 1: Outsourced to a third party - Language Empire | |
| Question Number 2: When does the current contract for language (interpreting and translation services) expire and are there any extensions left? | |
| Answer To Question 2: July 2023 - 2 x 12 Months extensions available | |
| Question Number 3: If expiring in the next 12 months, when will the authority be going to market again to procurement these services and via what channel? | |
| Answer To Question 3: No, option to extend taken contract to go to July 2024 (1 x 12 month extension still available) | |
| Question Number 4: Separately by inhouse and outsourced: - total number of face-to-face, in person assignment and hours completed in 2022 - total number of face-to-face, in person assignment not fulfilled in 2022 - total number of telephone interpreting, minutes completed in 2022 - total number of video interpreting assignment and hours completed in 2022 - total number of BSL, in person or remote assignments and hours completed 2022 | |
| Answer To Question 4: - total number of face-to-face, in person assignment and hours completed in 2022 F2F spoken bookings: 42 Minutes completed: 2574 - total number of face-to-face, in person assignment not fulfilled in 2022 UTP: 36 - total number of telephone interpreting, minutes completed in 2022 Bookings completed: 68 Minutes completed: 1289 UTP: 0 - total number of video interpreting assignment and hours completed in 2022 Bookings completed: 21 Minutes completed: 888 UTP: 0 - total number of BSL, in person or remote assignments and hours completed 2022 F2F Bookings completed: 4 F2F Minutes completed: 270 F2F UTP: 3 Video Bookings completed: 1 Video Minutes completed: 60 Video UTP: 0 | |
| Question Number 5: Who is the senior responsible person for language services at the Trust. | |
| Answer To Question 5: Head of Patient Experience | |
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
