FOI_7291

Internal Reference Number: FOI_7291

Date Request Received: 10/07/2023 00:00:00

Date Request Replied To: 07/08/2023 00:00:00

This response was sent via: By Email

Request Summary: Enterprise Application

Request Category: Private Individuals


Question Number 1: The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields. Primary Customer Relationship Management Solution (CRM): For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature. Name of Supplier: Can you please provide me with the software provider for each contract?

Answer To Question 1: Netcall

Question Number 2: The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

Answer To Question 2: Liberty Converse

Question Number 3: Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included. Please also list the software modules included in these contracts.

Answer To Question 3: Ongoing support and maintenance

Question Number 4: Number of Users/Licenses: What is the total number of user/licenses for this contract?

Answer To Question 4: 25

Question Number 5: Annual Spend: What is the annual average spend for each contract?

Answer To Question 5: £8500

Question Number 6: Contract Duration: What is the duration of the contract please include any available extensions within the contract.

Answer To Question 6: 1 Year

Question Number 7: Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

Answer To Question 7: Jan 23

Question Number 8: Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

Answer To Question 8: Jan 24

Question Number 9: Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

Answer To Question 9: October 23

Question Number 10: Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Answer To Question 10: Ian Robinson, Head of Facilities ian.robinson@nhs.net

To return to the list of all the FOI requests please click here

Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.