Wednesday 03 July 2024
Internal Reference Number: FOI_7350
Date Request Received: 03/08/2023 00:00:00
Date Request Replied To: 09/08/2023 00:00:00
This response was sent via: By Email
Request Summary: Maternity complaints by ethnicity
Request Category: Private Individuals
| Question Number 1: The annual number of complaints made to the trust about the maternity care for the calendar years 2018, 2019, 2020, 2021, 2022. Please state the number of complaints fully upheld, partly upheld, and not upheld. Please provide the data broken down by the complainants’ ethnicity. In the simplest terms, please indicate what the nature of each complaint was. | |
| Answer To Question 1: 2018 - 8 Complaints = <5 upheld, 5 partially upheld, <5 not upheld 2019 - 8 complaints = <5 upheld, <5 partially upheld, <5 not upheld 2020 - 7 complaints = 0 upheld, <5 upheld, <5 not upheld 2021 - 13 complaints = <5 upheld, 10 partially upheld, 0 not upheld 2022 - 17 complaints = 0 upheld, 7 partially upheld, 10 not upheld We do not store data on the complainant's ethnicity. The Trust does not hold this information in an easily reportable format. In order to provide the most accurate response, this would take us over 18 hours due to the manual work required to review the 53 complaints. Please see attached exemption notice. | |
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
