FOI_7430

Internal Reference Number: FOI_7430

Date Request Received: 15/09/2023 00:00:00

Date Request Replied To: 25/09/2023 00:00:00

This response was sent via: By Email

Request Summary: Patient Friends and Family test

Request Category: Private Individuals


Question Number 1: Can you answer the three questions for the Patient Friends and Family Test normally administered by the Patient experience team. 1) Can you provide details of your current supplier 2) Can you provide details of the current renewal/end date of this contract 3) Who is the main point of contact for this contract and their title and contact details

Answer To Question 1: We have a contract for an FFT digital solution with Healthcare Communications until November 2023 when licensing is due for extension as part of a Bath, Swindon and Wiltshire (BSW) wide procured contract. The key operational contact for this contract is the Patient Experience team: sft.patientexperience@nhs.net LG Davis printing services are our current supplier for the printed Friends and Family cards.

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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.