Saturday 21 December 2024
Internal Reference Number: FOI_7648
Date Request Received: 04/01/2024 00:00:00
Date Request Replied To: 11/01/2024 00:00:00
This response was sent via: By Email
Request Summary: ITOM, ITSM and Security software questions
Request Category: Private Individuals
| Question Number 1: Which Helpdesk tool does the IT department use for managing tickets? When was the tool purchased? When is the existing contract due to end? When does the trust intend to review the solution with a view to potential replacement? Can you please let me know who is responsible for this solution? | |
| Answer To Question 1: The product is called SupportDesk and the supplier is House on Hill software . The product was originally purchased in December 2010 Contract expiry is January 2025. The Trust is likely to review the potential of replacing the system in late 2024. Jon Burwell, Acting Chief Digital Officer. | |
| Question Number 2: Which software does the IT department use for performance monitoring of servers and infrastructure? When was the tool purchased? When is the existing contract due to end? When does the trust intend to review the solution with a view to potential replacement? Can you please let me know who is responsible for this solution? | |
| Answer To Question 2: PRTG 2022 2025 2025 Local IT Infrastructure Team | |
| Question Number 3: Which endpoint management tool does the IT department use for managing computers/laptops/mobile devices/servers etc? When was the tool purchased? When is the existing contract due to end? When does the trust intend to review the solution with a view to potential replacement? Can you please let me know who is responsible for this solution? | |
| Answer To Question 3: SCCM is the product SFT use to manage PC, Laptops, and servers - SCCM cals were purchased Feb 2020. Renewal date Jan 2025 Microsoft Intune MDM for Mobile phones and ipads - Intune (EM&S) Sept 2020 as part of N365. Was renewed Sept 23 These are ongoing solutions within the Trust so no places to review at this stage. Jon Burwell, Acting Chief Digital Officer | |
| Question Number 4: Does the Trust have any solution in place to help with the management of power useage within the PC estate? Which tool is in use? When was the tool purchased? When is the existing contract due to end? When does the trust intend to review the solution with a view to potential replacement? Can you please let me know who is responsible for this solution? | |
| Answer To Question 4: Active directory / Group Policy (Renewed June 2023) June 2028 N/A NHS England - each NHS organisation control products locally | |
| Question Number 5: Lastly, as this is a matter of public record and is attainable in your spend reports, can you please confirm roughly how much each of the above solutions cost? | |
| Answer To Question 5: Microsoft licensing total spend nationally is reported to be £774 million, this covers circa 1.5 million devices/staff | |
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