Wednesday 03 July 2024
Internal Reference Number: FOI_7893
Date Request Received: 15/04/2024 00:00:00
Date Request Replied To: 03/05/2024 00:00:00
This response was sent via: By Email
Request Summary: Enterprise Application
Request Category: Private Individuals
| Question Number 1: I want to apologise in advance for the length of this request, the first part is just an outline of the request bellow (A-D) I have added this for clarification so you know exactly what I am referring to. Can you please read all the information within the request . The information I require relates to the organisation’s software contract, please send me the organisation’s primary contract around the types of contracts below. I require the organisations to provide me with the following contract information relating to the following corporate software/enterprise applications: A. Enterprise Resource Planning Software Solution (ERP) -this is the organisation’s main ERP system and may include service support, maintenance and upgrades. B. Primary Customer Relationship Management (CRM) Solution-this is the organisation’s main CRM system and may include service support, maintenance and upgrades. Example of CRM systems the organisation may use could include Microsoft Dynamics, Front Office, Lagan CRM, Firm step C. Primary Human Resources (HR) and Payroll Software Solution-this is the organisation’s main HR/payroll system and may include service support, maintenance and upgrades. In some cases, the HR contract maybe separate to the payroll contract please provide both types of contracts. Example of HR/Payroll systems the organisation may use could include iTrent, Resource link. D. The organisation’s primary corporate Finance Software Solution-this is the organisation’s main Finance system and may include service support, maintenance and upgrades. Example of finance systems the organisation may use could include E-Business suite, Agresso (Unit4), eFinancials, Integra, SAP In some cases you may come across contracts that provides service support maintenance and upgrades separate to the main software contract, please also provide this information in the response following the requested data below. For each of the categories above can you please provide me with the relevant contract information listed below: 1. Software Category: ERP, CRM, HR, Payroll, Finance | |
| Answer To Question 1: A. ERP - Oracle R12 B. CRM - N/a C. HR/PAYROLL - IBM D. FINANCE - Oracle R12 | |
| Question Number 2: Name of Supplier: Can you please provide me with the software provider for each contract? | |
| Answer To Question 2: A. NHS SHARED BUSINESS SERVICES B. N/a C. NHS BUSINESS SERVICE AUTHORITY D. NHS SHARED BUSINESS SERVICES | |
| Question Number 3: The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name. | |
| Answer To Question 3: A. ERP - Oracle R12 B. CRM - N/a C. HR/PAYROLL - ELECTRONIC STAFF RECORD D. FINANCE - Oracle R12 | |
| Question Number 4: Description of the contract: Please do not just state two to three words can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included. Please also include any modules included within the contract as this will support the categories you have selected in question 1. | |
| Answer To Question 4: A. ERP - NHS SBS, Modules used are Oracle R12/Fixed Assets and Leasing (FALA), the contract provides a managed service for Financial Services, Procurement and Accounting within the Trust – training, support and maintenance are included in the contract, dependent on upgrades requirement they may take place as part of the contract but in certain circumstances where the Trust chooses to work on service improvement, a change control notice may be needed, and requirement separately acquired alongside the current requirement. B. CRM - N/a C: Contract not held locally. ESR is a national NHS owned package. D. FINANCE - Oracle R12 - See A above | |
| Question Number 5: Number of Users/Licenses: What is the total number of user/licenses for this contract? | |
| Answer To Question 5: A. ERP - Oracle R12 - One Licence/FALA - 3 Licences B. CRM - N/a c: Not applicable - there are no user licenses for ESR. D. FINANCE - Oracle R12 - As A above | |
| Question Number 6: Annual Spend: What is the annual average spend for each contract? | |
| Answer To Question 6: A. A. ERP - Oracle R12 - £525,000 per annum B. CRM - N/a C. HR/PAYROLL - IBM. The cost is top-sliced from the NHS budget and is paid centrally. D. FINANCE - Oracle R12 - As A above | |
| Question Number 7: Contract Duration: What is the duration of the contract please include any available extensions within the contract. | |
| Answer To Question 7: A. ERP - Oracle R12 7 Year with 3 x 1 Year option to extend B. CRM - N/a c: Information not held. The contract for ESR is held nationally. D. FINANCE - Oracle R12 - As A above | |
| Question Number 8: Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY. | |
| Answer To Question 8: A. ERP - Oracle R12 July 2021 B. CRM - N/a c: Information not held. The contract for ESR is held nationally. D. FINANCE - Oracle R12 - As A above | |
| Question Number 9: Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY. | |
| Answer To Question 9: A. ERP - Oracle R12 - July 2028 B. CRM - N/a c: Information not held. The contract for ESR is held nationally. D. FINANCE - Oracle R12 - As A above | |
| Question Number 10: Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provided, please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY. | |
| Answer To Question 10: A. ERP - Quarterly Contract Review meetings B. CRM - N/a c: Information not held. The contract for ESR is held nationally. D. FINANCE - Oracle R12 - As A above | |
| Question Number 11: Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number). | |
| Answer To Question 11: A. ERP - Rob Webb, Director of Procurement, rob.webb3@nhs.net B. CRM - N/a c: Information not held. The contract for ESR is held nationally. D. FINANCE - Oracle R12 - As A above | |
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
