FOI_7943

Internal Reference Number: FOI_7943

Date Request Received: 20/05/2024 00:00:00

Date Request Replied To: 29/05/2024 00:00:00

This response was sent via: By Email

Request Summary: complaint information

Request Category: Private Individuals


Question Number 1: In accordance with the Freedom of Information Act 2000, I request that I be provided with the following documents All versions of the policy for dealing with complaints that have been in effect since 2018.

Answer To Question 1: Attached policies - March 2024 being the updated and current version. The policy versions attached are the only available versions To accompany this answer to question 1 please also see the documents listed below: Handling Comments, Concerns, Complaints and Compliments Policy - Aug 2020.docx Managing Concerns and Complaints Policy - March 2024.docx

Question Number 2: All versions since 2018 of the complaint report published in accordance with regulation 18 of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

Answer To Question 2: The Trust do not publish complaint reports specifically. We publish quarterly Patient Experience Reports that are part of public Board papers and can be accessed via our website. https://www.salisbury.nhs.uk/
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.