Thursday 03 April 2025
Internal Reference Number: FOI_8338
Date Request Received: 10/12/2024 00:00:00
Date Request Replied To: 18/12/2024 00:00:00
This response was sent via: By Email
Request Summary: Patient Transport Services
Request Category: Researcher
| Question Number 1: Please may I request the following under the Freedom of Information Act. All questions relate to non-emergency patient transport services (NEPTS). You may have one supplier for all types of patient transport or you might have different providers and contracts broken down into lots including NEPT, Secure, HDU, Taxi, Renal, Oncology etc. Please provide details for all services. If you have awarded a new contract which is in mobilisation but has not yet gone live, please provide relevant details for that contract, not your current contract in demobilisation. If you do not commission these services, please advise which NHS organisation manages this on your behalf. 1. Who provides (or has been awarded to commence) your patient transport services? | |
| Answer To Question 1: ERS TRANSITION - Trading as "EMED GROUP LIMITED" | |
| Question Number 2: When does the current (or mobilising contract) contract end? | |
| Answer To Question 2: 31/01/2028 | |
| Question Number 3: What is the value of this contract per annum (i.e. for 2023/24 or the tendered value if not yet live)? | |
| Answer To Question 3: £788,509 | |
| Question Number 4: Have you contracted jointly with other NHS organisations? If so, which organisations? | |
| Answer To Question 4: No | |
| Question Number 5: Who is the best person to contact regarding NEPTS for your organisation? Please provide a name, position and email address where possible. | |
| Answer To Question 5: Operationally - Ian Robinson, Head of Facilities, Ian.robinson7@nhs.net | |
| Question Number 6: Please share the tender submission for the awarded provider(s). This may be multiple if the service was tendered in lots. | |
| Answer To Question 6: Please see attached exemption notice. | |
| Question Number 7: For all current contracts, please provide the following KPIs by month for the 12 months of December 2023 to November 2024: a. Inbound performance - % of patients arriving on time for their appointment (0 minutes late) b. Outbound performance - % of outpatients collected within 60 minutes of agreed / ready time c. Outbound performance - % of discharges & transfers collected within 60 minutes of agreed / ready time d. Outbound performance - % of patients attending hemodialysis collected within 30 minutes of agreed / ready time e. The abort rate % | |
| Answer To Question 7: For all current contracts, please provide the following KPIs by month for the 12 months of December 2023 to November 2024: a. Inbound performance - % of patients arriving on time for their appointment (0 minutes late) SFT only have a contract for discharges and transfers this relates to an outpatient contract therefore N/A b. Outbound performance - % of outpatients collected within 60 minutes of agreed / ready time SFT only have a contract for discharges and transfers this relates to an outpatient contract therefore N/A c. Outbound performance - % of discharges & transfers collected within 60 minutes of agreed / ready time We run a book when ready system for our discharges and transfers, therefore patients are booked to a collection time that works for the crews and the wards d. Outbound performance - % of patients attending hemodialysis collected within 30 minutes of agreed / ready time SFT only have a contract for discharges and transfers this relates to an outpatient contract therefore N/A e. The abort rate % SFT do not abort discharges or transfers as the patients are dispatched to the crews by hospital staff | |
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
