Salisbury Foundation Trust

Contacting NHS 111

NHS 111 Frequently Asked Questions

When can NHS 111 be accessed and how?
What is Think 111 First?
What are the benefits of contacting 111 first?
Can you give me an example of an emergency and a non-emergency?
What do you mean by timed arrival slot –is it like an appointment time?
What if I turn up to an emergency department without a timed arrival slot?
What happens if someone gets a timed arrival slot for an emergency department but doesn’t show up? Will someone check that they’re ok?
What if my condition changes while I’m waiting at home?
I have a complicated ongoing medical problem that is looked after by the hospital. When I get ill, I normally go straight to the A&E and they call the specialist to come and see me. Should I carry on doing this?
Isn’t NHS 111 just an information line?
Will NHS 111 be able to cope with the extra calls?
How does this ease pressure on other services?
Are call handlers trained and is it safe to follow a script?
Can NHS 111 help those who struggle with communication or hearing, or do not have English as their first language?

Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
T: 01722 336262 E: sft.pals@nhs.net
© 2021 Salisbury NHS Foundation Trust
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