Poor WiFi connections often cause quality and connectivity problems with video consultations. Follow the steps below to try and improve your connection.
Please do not try and have your video consultation on the move. The quality of the video will probably be poor, or the call will break up completely. Walking to work, on the bus or in a car are all bad places to have a video consultation.
Step 1: Move closer to your router, and ask other people to stop using the WIFI temporarily
Your internet connection can be influenced by other people using the bandwidth (e.g streaming shows or making other video calls).
Try moving closer to the Wi-Fi router or asking other users to temporarily stop using the bandwidth.
Step 2: Check your internet speed
You can check your internet speed online using www.speedtest.net.
One on one consultations require at least 2.0 Mbps upload, 2.5 Mbps download speeds, and a Ping score of less than 100 ms
Four or more participants in a consultation require at least 3.2 Mbps upload, 3.2 Mbps download speeds, and a Ping score of less than 100 ms
Step 3: VPNs and Firewalls
If your internet bandwidth is good, it could be an issue with a VPN or a firewall. If you are using a VPN, please disable it. For video consultations to work with firewalls, port 443 will need to open to all TCP and UDP traffic.
If you have a technical query about DrDoctor, please contact support@drdoctor.co.uk
