Saturday 23 November 2024
Complaints
Even though we work very hard to stop things going wrong, we recognise that they sometimes do. When this happens we would like to know so that we can try to put things right and stop the same sort of thing happening again to you, or to someone else.
We have an open and honest approach to dealing with complaints and ensure that they are investigated thoroughly and fairly to establish the facts. We work hard to learn from what people have told us to help us improve the services that we deliver.
Anyone who is, or has been a patient can complain. If you are unable to do so yourself then someone else (usually a close relative or friend) can complain for you. The health and social care guidelines suggest a time limit of within 12 months from the date on which the matter occurred, or the matter came to the notice of the complainant.
Consent
If someone is making a complaint on your behalf, then written consent will be needed. Consent is not needed if the person cannot act for him or herself, for example, if they do not have mental capacity.
How do I make a complaint?
Write a letter outlining your complaint addressed to:
The Chief Executive
Salisbury NHS Foundation Trust
Trust Offices
Salisbury District Hospital
Salisbury
Wiltshire
SP2 8BJ
Please use this template for guidance
Ask Listen Do
The links below gives you easy read information about feedback, concerns and complaints. The booklet has lots of useful tips to help you do any of these things. You can fill in the form if you want to give feedback, raise a concern or make a complaint.
The booklet and form are easy read with Photosymbols. They were written for people with a learning disability, or a learning disability and autism.
Alternatively you can telephone the PALS Team:
01722 429044
or via e-mail to: sft.PALS@nhs.net
Can I get help making a complaint?
Yes, you can contact the following free services for help and advice in compiling a letter of complaint, or for support in meetings with hospital staff.
Wiltshire patients should contact:
Wiltshire Advocacy
0330 4409000
Email: info@theadvocacypeople.org.uk
Dorset patients should contact:
Dorset Advocacy
0300 343 7000 email: nhscomplaints@dorsetadvocacy.co.uk
Hampshire patients should contact:
Portsmouth, Southampton & IOW areas
SEAP 0330 440 9000
Email: info@seap.org.uk
All other Hampshire addresses:
Healthwatch/Citizen’s Advice Bureau
01962 440262
email: shwadvocacy@havantcab.org.uk
Tel: 01962 440262
E-mail: hwadvocacy@havantcab.org.uk
See our complaint leaflet here
In accordance with the General Data Protection Regulations (EU) 2016/679 we must advise you that your name and address will be added to a complaints database which has been set up for management of your complaint and statistical purposes. This information will not be disclosed by us without your permission to any other person and will not be used for any other purpose other than to progress your complaint unless we are required to do so by law.
If you wish any further information about our privacy policies please see our website: Your Patient Information Privacy Notice
Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
